Some of the items in our online catalog ship from warehouses in different regions of the country. This allows us to provide our customers a greater selection of items. Please contact us prior to making an online purchase for a detailed shipping timeframe.
Tracking information will be emailed to you as soon as it becomes available. Please note that, for items shipped from a vendor warehouse, it may take some time (usually no more than 24-48 hours) for us to be notified of the tracking number, even after the order has shipped.
The policy of most shipping and freight companies is that a person of adult age must be present to sign for the item(s) received.
Please note that we will only ship to street addresses, not PO Boxes.
We kindly ask you not to refuse delivery for items shipped unless a product has significant visible damage. The shipping or freight company will not return the item. For returns and refunds please see our Returns section. Please contact us immediately if you discover any damage to found to the item(s) delivered.
Augustus & Carolina offers two methods of delivery: (1) Local delivery for customers residing within driving distance of our Georgetown, S.C location, and (2) third-party white glove delivery services for addresses outside the driving radius of our store. We strongly recommend local or white glove delivery for large, fragile, or multi-part items (you are always welcome to pick up the merchandise at our store rather than having it delivered). Many years of shipping experience has taught us the value of delivery services for ensuring quality and customer satisfaction. We will research the services in your area and provide you with a quote.
When you buy furniture from Augustus & Carolina, you are making an investment in quality furniture. When an item is shipped without the added safeguard of white glove delivery service, carriers tend to find creative ways to cut corners to expedite the delivery. They rarely provide you sufficient time to thoroughly inspect the merchandise. White glove delivery provides the perfect transition from the warehouse or our store to your address. In the event that the item(s) become damaged during shipment, the delivery service will handle the returns process, saving you the time and effort.
Our delivery service will either assemble the item(s) on site or will deliver the items pre-assembled. Please let us know which you would prefer. The delivery service will receive the item(s) prior to delivery and will thoroughly inspect the item(s) for defects, damage, or missing parts. They will then contact you for delivery coordination to meet your optimal scheduled time. The service will collect and discard of any packaging materials in the case where the item(s) are assembled at your address.
Please note that white glove delivery is only available for street addresses, not PO Boxes.
Occasionally items listed as in stock in our online product catalog may actually be out-of-stock. This happens for a few reasons, namely the item(s) sold before we had a chance to update the online catalog, or the vendor discontinued the item(s) prior to informing us.
Augustus & Carolina's online catalog is sourced from vendors whose warehouses are all around the country. We will make a best effort to coordinate the shipping of all the items selected for a single time-window, but when an order is placed with multiple vendors, the items may have to be separated and arrive at different times.
We will notify you within two weeks of an order being placed (usually much sooner) in the case that an order cannot be filled or if a significant delay is expected. We reserve the right to cancel any order and refund the customer's original form of payment.
Please contact us at 843-545-9000 to inquire about item availability. Or email us at Mollie@augustusandcarolina.com.
At the moment, items purchased through out online catalog or over the phone require a credit card payment. For items purchased in-store at our Georgetown, S.C. address, you may use credit card, check, or cash. Some restrictions may apply to items purchased by check.
Issued store credit can only be used toward purchases made in-store.
Augustus & Carolina will make a best effort attempt to honor any order cancellations for items purchased through our online catalog. If (1) the item has already shipped from our store or (2) the item has shipped from one of our vendor warehouses, then the order will not be cancellable. For multi-part orders, we will make a best effort attempt to cancel items individually. Some orders, such as those sold in sets, will be an all-or-nothing cancellation. We will notify you of the cancellation resolution as soon as we have the resolution details.
To cancel an order, please contact the store as well as send an email to Mollie@augustusandcarolina.com. After an order is placed, you will generally have 24 hours from the time of purchase to make a cancellation.
Augustus & Carolina will provide you with a written resolution via email regarding the cancellation status of the order along with any follow-up information.
In rare instances, a cancellation will be honored after an items has shipped. This will generally require that (1) the cost of return shipping be paid, as well as (2) incurring an additional restocking fee of up to 50% of the item purchase price.
A refund will be issued through your original form of payment.
Returns & Exchanges
Unless damaged or defective, returned items will incur the full cost of return shipping. Some items may require additional insurance. All items will require a tracking number be provided during the return.
Items purchased in-store, unless damaged or defective, are returnable only for store credit. Items purchased through our online catalog and returned for a refund (rather than store credit or an exchange) may incur a restocking fee of 20%-50%.
Before returning or exchanging an item, please contact us for a Return Authorization (RA). Returns or exchanges will be not accepted without one and the item(s) will be returned to you. Shipping fees are non-refundable. For items purchased through our online catalog, you have 7 days from the date of delivery to request an RA. Upon receiving an RA approval, you have 5 business days to initiate the merchandise return and provide Augustus & Carolina with a return tracking number (unless a pickup is arranged, or the RA allows for the item(s) to be returned directly to our Georgetown, S.C. location). For items purchased in-store at our Georgetown, S.C. location, you have 7 days to return the item(s).
We will instruct you on the next steps to follow to complete the return. Please do not return the item to our Georgetown, SC address without prior authorization as some items must be shipped back directly to our suppliers.
A refund will be issued through your original form of payment.
Please allow for 10-15 business days from the time when we receive the item(s) to the date of a monetary return for a credit charge.
Returns must arrive back in original condition. Returned products must be new, unused, unaltered, uninstalled, not previously machine washed or assembled – no cut or clipped wires, no contact with water – and include all original packing and accessories.
Products not in the above condition will not be accepted for return or exchange.
Some items cannot be returned. These include:
- Clearance items marked as final sale
- Any items sold as-is
- Any custom or built-to-order products
Notification will be provided at the time of ordering if an item is not eligible for return.
Please contact our store for information on exchanges. The requirements for an exchange are identical to our return policy, except that exchanged items may not incur a restocking fee.
Augustus & Carolina will honor all original manufacturer’s warranties on items we sell.